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Pride Bank Ltd
FAQs

Frequently Asked Questions

1. What services does Pride Bank offer?
Pride Bank offers a wide range of financial services including savings and loan products as the core products but is also a one-stop centre for other services like International and local money transfers, bill payments, agency banking, mobile banking, ATM services, and URA collections.
2. Where can I access Pride Bank services?
You can access our services at all Pride Bank branches nationwide that is 47 locations, 43 branches, 3 Enhanced Contact Offices, 1 contact office, through our ATM network, Pride Mobile and Wendi authorized agents.
3. What are your banking hours?
Branch operating hours vary by location, but most branches are open Monday to Friday from 8.30 to 5.00pm and 9.00 to 1.00pm on Saturdays. We remain closed on Sundays and Public Holidays. Our ATMs and digital channels are available 24/7.
4. How do I open an account with Pride Bank?
You can open an account by visiting any Pride Bank branch with a valid national ID or passport and completing an account opening form.
5. What types of accounts are available?
We offer savings accounts, current accounts & institutional accounts (personal & joint)
6. Is there a minimum balance required?
Minimum balance requirements vary depending on the type of account. Please visit a branch or contact us for specific details.
7. How can I send or receive money internationally?
You can send and receive money through our international partners including Western Union, MoneyGram, Ria, Transfast, at any Pride Bank branch.
8. Can I transfer money locally?
Yes, you can transfer money locally via mobile money, EFT (Electronic Funds Transfer), and RTGS for larger or urgent transactions.
9. What is Wendi?
Wendi is a partnership with Pearl Bank mobile agency banking platform that allows Pride Bank clients that allows you to deposit, withdraw, and access banking services via the Wendi app or by dialing *229#.
10. How does Pride Bank ensure my money is safe?
We use secure systems and processes to protect your transactions and personal information. Customers are also encouraged to keep their PINs and passwords confidential.
11. What should I do if I suspect fraud?
Immediately contact Pride Bank or visit the nearest branch to report any suspicious activity on your account.
12. How can I contact Pride Bank?
You can visit any branch, call our customer care line 0800333999, or reach out through our official digital platforms. WhatsApp – 0702096300, X- pridebankltd, Instagram – pridebankltd, Facebook & LinkedIn – Pride Bank Limited, Tiktok – pride.bank
13. What should I do if I need help with a transaction?
Visit the nearest branch or call our customer care line 0800333999 or WhatsApp us on 0702096300 contact customer support for assistance. Our team is ready to help resolve your issue promptly.
14. What is Pride Mobile?
Pride Mobile is Pride Bank’s mobile banking platform that allows customers to access their accounts and perform transactions conveniently using their mobile phones.
15. How do I register for Pride Mobile?
You can register by visiting any Pride Bank branch or by following the self-registration steps on the platform.
16. How can I access Pride Mobile?
Pride Mobile can be accessed via the mobile app or by dialing *250# on your phone.
17. What services can I access on Pride Mobile?
With Pride Mobile, you can:
• Check your account balance
• Transfer funds
• Pay bills and utilities
• Buy airtime
• Access mini statements
18. What should I do if I forget my PIN?
You can reset your PIN by following the PIN reset process on the platform or by visiting the nearest Pride Bank branch.

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