No, this is provided at no additional cost for as long you hold a Pride Smart and Akiba personal savings account and maintain a minimum balance of Ugx 100,000 and above throughout the month.

Depending on the on the different personal savings thresholds that is Gold, Silver, Platinum, the product covers medical insurance areas below;
1. Accident hospitalization,
2. Accidental permanent disabilities benefit
3. Accidental Educational Death Benefit
4. Medical Insurance for 5 diseases
a) Malaria Treatment
b) Diarrhea diseases
c) Typhoid disease
d) Urinary tract infections
e) Upper respiratory tract infections

Eligibility is automatic for Pride customers who hold a Pride Smart and Akiba personal savings and maintain a minimum balance of Ugx 100,000 and above throughout the month

The insurance is automatically activated once your account meets the minimum required balance of Ugx 100,000 throughout the month.

This requires a minimum balance of Ugx 100,000. Falling below this balance for one-month period suspends your insurance coverage.

Coverage is as below:

Category	Savings Balances	Accidental Death	Accidental Permanent Disability	Accidental Hospitalization	IN/OUT Patient for 5 Diseases
Platinum	Above 1,000,000	500,000	500,000	500,000	100,000
Gold	500,001 to 1,000,000	250,000	250,000	250,000	50,000
Silver	100,000 to 500,000	250,000	250,000	250,000	0

Yes., your benefits under accidental Death will be paid to your next of Kin upon presentation of a death certificate, police report(accidents) and national ID. You may update your beneficiary from time to time through Pride branch.

You do not need to file a claim. On receipt of an SMS confirming eligibility of the Pride Care medical insurance during a stated month. All you need is to have Pride Akiba and Smart personal savings account and national ID to be presented to the Pride Care network hospitals.

Your insurance coverage will automatically terminate upon account closure. Claims for accidental permanent disability and death after this date will not be honored unless the event occurred while the cover was active.

The Pride Care Medical Insurance excludes;
a) Treatment for diseases not listed above (e.g., dental care, eye care, chronic diseases like diabetes or hypertension).
b) Cosmetic surgery or any treatment not medically necessary.
c) Pre-existing conditions that the member had before getting this insurance
d) Accidental Education Death benefit claims without death certificate or police letter(accidents) requirement
e) Accidental Permanent benefit claims without full recovery of the patient.

If a hospital bill is higher than the benefit limit, the customer must pay the difference themselves. This is called a "top-up" payment.
For some services, the customer might have to pay a small percentage of the cost (e.g., 10%), even if the total bill is within the limit. This called Co Payment

Customers can give feedback or inquiries through channels below;
1. Pride toll free Number; 0800333999
2. Website www.pridbank.co.ug,
3. QR scan code,
4. USSD *250#
5. Pride what sup number; 0702-096300
6. Pride branch locations
7. Hospital staff at Pride care hospital network